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Terms & Conditions

Terms & Conditions

These are the Terms and Conditions of Military-Model.com – a trading name of Military Model Limited registered in England and Wales (Registration number: 14253189) Registered Office GU14 9QJ. We reserve the right to amend these Terms and Conditions from time to time. It is important that users of this website check the Terms and Conditions each time they place an order and ensure that they accept the current Terms and Conditions.

 

Customer Orders

By placing an order, you are deemed to have accepted our Terms and Conditions. A binding contract will only have been entered into once we have sent confirmation of receipt of your order in writing and providing that the conditions of any relevant promotional offers have been complied with. We reserve the right to cancel any orders that do not comply with the conditions of promotions and offers and refund payment.

 

All prices/discounts may only be applicable to online purchases. Online offers may not be available in store in some instances.

 

Pricing

Prices featured are in £ sterling including VAT at the current rate and exclusive of delivery charge. We reserve the right to amend prices from time to time. You can select to pay in EU or USD in the top right of the screen and the website will calculate pricing at current exchange rates. For customers ordering from outside of the UK you will not be charged VAT at the point of purchase.

 

Availability

All products on the Military-Model.com website is featured subject to availability. If the products, you order are out of stock you will be notified and offered the option to accept alternative products or to cancel your order. Any monies paid will be refunded to you.

 

Gift Vouchers

All Military-Model gift vouchers are valid for one year from the date of purchase. They may be redeemed either in our online store or in the shop itself.

 

Product Details

All photographs are for illustrative purposes only. Please carefully read the product descriptions.

 

Payment

Payment can be made by Credit Card or Debit Card. Payment will be debited to your account before dispatch of your order. Our Card Payments are handled by PayPal.

 

Confirmation of Order

You will receive confirmation of your order by email. We have the right to refuse any order.

 

Cancellation of Orders

To cancel an order before it has been dispatched it is essential that you call us immediately and confirm in writing by email. We do not accept cancellation of any order by telephone. Your order will then be cancelled, and any payments made will be refunded to you. Refund payments for cancelled orders will be made to the account originally charged.

 

Claims

Upon receipt of your order please check the contents carefully as shortages/discrepancies/damages must be notified within 48 hours.

 

Returns Policy

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. As per the EU Distance Selling Directive, you are entitled to return ordered goods within 14 days of receipt if you change your mind. This period is extended to 30 (thirty) days for faulty/damaged goods. This period period begins on the day after you (or any person who you nominate to take delivery), receive the Goods. This is the "cooling off period". 

 

We will always offer you either a repair, exchange, or refund. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

 

The returned goods must be unopened and unused and in the same condition as when dispatched by Military Model. If you wish to return goods under these circumstances, you must do the following: -

 

Telephone us to say which items you wish to return. When returning goods, we recommend that you obtain proof of postage.

We shall refund the cost of the goods, minus the postage charge, to the original account charged. Once the returned goods have been received in a satisfactory condition, we shall refund the original account charged within 14 days. Customers are liable for the costs involved in returning unwanted goods to us.

If the goods you receive are damaged, please contact us immediately. You can return the damaged products for a replacement or full refund. Do not use express services to return items to us or we will be unable to refund you the full cost paid. Postage refund will not exceed the amount originally paid. If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

 

Delivery

We deliver throughout the UK and Overseas. We endeavour to dispatch orders within 48 hours of receipt. Orders will only be dispatched once payment has been received. Orders are sent by Parcelforce or UPS and are usually received within 2 - 3 days for UK orders, other destinations will vary. Please be advised that we request our customers to fill the address details at the time of placing the order. If our customer has placed the order with a wrong address, then we will not be held responsible for them not receiving the item. If you haven’t received, you order within 5 days of receiving confirmation of despatch please contact us by telephone or email. We will trace your order and try and ensure that you receive it as quickly as possible. We endeavour to achieve our delivery targets, but we will not be liable for any loss caused to you by late delivery

 

Privacy

 

This is the privacy notice of Military Model Limited trading as Military-Model.com. In this document, "we", "our", or "us" refer to Military Model Limited trading as Military Model.

 

We are company number: 14253189 Registered in England & Wales, Head Office GU14 9QJ.

Military Model Limited knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting Military Models, you are accepting the practices described in this Privacy Notice.

 

Introduction

 

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

 

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

 

We undertake to preserve the confidentiality of all information you provide to us.

 

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR) which comes into force on 25th May 2018.

 

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org .

 

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

 

The basis on which we process information about you

 

The law requires us to determine under which of six defined basis we process different categories of your personal information, and to notify you of the basis for each category.

 

If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.

 

If the basis changes, then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

 

1. Information we process because we have a contractual obligation with you

 

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. To carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

 

We may use it to:

 

Verify your identity for security purposes

Sell products to you

Provide you with our services

Provide you with suggestions and advice on products, services and how to obtain the most from using our website.

 

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter a legal contract.

 

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

 

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

 

2. Information we process with your consent

 

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our products and services, you provide your consent to us to process information that may be personal information.

 

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

 

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

 

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

 

We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.

 

You may withdraw your consent at any time by instructing us at support@military-model.com.

 

3. Information we process because we have a legal obligation

 

We are subject to the law like everyone else. Sometimes, we must process your information to comply with a statutory obligation.

 

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

 

This may include your personal information.

 

4. Reviews you post on our website

 

Our website at Military-Model.com allows you to post reviews about the product or service you have purchased with a view to that information being read or used by other people.

 

We do not specifically use this information except to allow it to be displayed on our website.

 

We do store it, and we reserve a right to use it in the future in any way we decide.

 

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete your review with your personal information that you have posted. You can make a request by contacting us at support@military-model.com.

 

5. Information relating to your method of payment

 

Our site uses an online ordering system for customers to request information, products, and services. We collect visitor's contact information (like their names, address, telephone number and e-mail address).  Our website uses PayPal and industry-standard SSL protocols to provide secure credit card and payment transactions. When you place an order, your credit/debit card information is encrypted and then sent over the internet, no one can read or access the data that is being transmitted). Contact information from the order form is used to send orders and information about our company to our customers. Financial information that is collected is used to charge the user for products and services. At the point of payment, you are transferred to a secure page on the website of PayPal. That page may be branded to look like a page on our website, but it is not controlled by us.

 

6. Sending a message to our customer support team

 

When you contact us through our website or by e-mail, we collect the data you have given to us to reply with the information you need.

 

We record your request and our reply to increase the efficiency of our business.

 

We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high quality service.

 

Email Marketing

 

When you fill out a web-form to sign up to a newsletter, download a resource, such as a brochure, or enquire about a product, we may ask you to provide certain personal information, including your:

 

                Name

 

                Email address

 

                Telephone number

 

By completing the form and ticking the relevant boxes you are providing your consent for Military Model to process your personal data, and this is the legal basis we are relying on to do so.

 

We will use the information that you give us to send you relevant emails containing Military Model news & marketing communications. Your information will be stored by a third-party data processor; MailChimp, whose servers are in the US, you can read their privacy information: here.

 

In addition, if you have enquired about a product or service, we will use the information you have given to update our customer relationship management system so one of our consultants or advisors can contact you. This information will also be stored by Mercurytide.

 

We regularly review your interactions with the emails we send you and remove any subscribers who have shown an extended period of inactivity. You can withdraw your consent and unsubscribe at any time by clicking the link at the bottom our email communications or by emailing this address.

 

If you continue to interact with our emails or website, we will retain your data indefinitely, so we can continue to send you emails.

 

7. Complaints

 

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.

 

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

 

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

 

Use of information we collect through automated systems when you visit our website

 

8. Cookies

 

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit a website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience, and the website owner with statistics about how you use the website so that it can be improved.

 

We do not use cookies to store any personally identifying information from users except to identify a user who has chosen to log in to the site. We do not use cookies to track user activities beyond our web site. For example, we may use cookies to store your country preference.

 

Some cookies may last for a defined period, such as one day or until you close your browser. Others last indefinitely.

 

Our website uses third party cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

 

An example is that we use Google Analytics to measure the performance of our website.

 

We may use the information we obtain from your use of our cookies for the following purposes:

 

    To improve the website’s usability.

 

    To analyse your use of our website.

 

    To provide certain interactive functionality, such as remembering your answers to previous questions on a multi-page questionnaire.

 

Most browsers allow you to refuse to accept cookies, and to delete ones that have been placed on your computer.

 

If you do not want us to use cookies, you may disable their use in your browser. However, if you do so then please note that you may not be able to use all the features on our website.

 

9. Information we obtain from third parties

 

Although we do not disclose your personal information to any third party (except as set out in this notice). No such information is personally identifiable to you.

 

10. Data may be processed outside the European Union

 

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing, or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If your data is transferred outside of the EU, it will be done so to allow us to perform any contractual obligations that are required to provide the services, you have requested from us.

 

If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with those services.

 

 11. Access to your personal information

 

At any time, you may review or update personally identifiable information that we hold about you, by signing into your account on our website.

 

To obtain a copy of any information that is not provided on our website you may send us a request at support@military-model.com.

 

After receiving the request, we will tell you when we expect to provide you with the information. This information must be provided free of charge, unless the request is manifestly unfounded or excessive, particularly if it is repetitive. We will endeavour to supply this information without delay and at the latest within one month of receipt. If the request is complex or numerous, we can extend this period by a further two months. You will be informed, if this is the case, within one month of the request with an explanation as to why it is necessary

 

12. Removal of your information

 

If you wish us to remove personally identifiable information from our website, you may contact us at support@military-model.com.

 

This may limit the service we can provide to you.

 

13. Verification of your information

 

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

 

14. Use of site by children

 

We do not collect the personal information for children under the age of 13. We are prohibited from conditioning a child's participation in an activity on the child disclosing more personal information than is reasonably necessary. In cases where we have inadvertently collected personal information of a child, the parent can always review this information, choose to have this information deleted from our records and refuse to permit further collection or use of this information.

 

If you are under 18, you may use our website only with consent from a parent or guardian.

 

15. How you can complain

 

If you are not happy with our privacy policy or if you have any complaint, then you should tell us by email. Our address is support@military-model.com.

 

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

 

16. Retention period for personal data

 

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

 

To provide you with the services you have requested.

 

To comply with other law, including for the period demanded by our tax authorities.

 

To support a claim or defence in court.

 

 You may request a copy of our retention policy by emailing us at support@military-model.com.

 

17. Compliance with the law

 

Our privacy policy has been compiled to comply with the law in the UK. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

 

However, ultimately it is your choice as to whether you wish to use our website.

 

18. Review of This Privacy Policy

 

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. This policy was last updated in August 2022.

 

19. Security precautions in place to protect the loss, misuse, or alteration of your information

 

When you give us personal information, we take steps to ensure that it’s treated securely.

 

Any sensitive information is encrypted and protected while in transit with 256 Bit SSL encryption. When you are on a secure page, a padlock icon will appear on the address bar of web browsers such as Google Chrome.

 

Our websites are scanned on a regular basis for known vulnerabilities including regular malware scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have authorised access to such systems and are required to keep the information confidential. Military Model cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk. Additionally, while we have implemented security measures to help prevent any unauthorised access or disclosure of your information, we cannot assure or guarantee that the information we collect will never be accessed by unauthorised individuals or disclosed in a manner that is inconsistent with this privacy policy.

 

All financial transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and we also recommend you change your password regularly.

 

20. Connection Encrypted: High-grade Encryption (AES- 256 bit)

 

The logo displayed in the right hand side of your screen indicates that Military Model (https://www.military-model.com/) is secured. As a result, we have made our website secure with SSL on all pages.

 

In simple terms this means that it is very difficult for unauthorised people to view information traveling between computers. It is therefore very unlikely that anyone can read the pages on https://www.military-model.com traveling over the network (Internet).

 

We are a Google Certified Shop.

We comply with PCI DSS.

 

What Personal Information About Customers Does Military Model Gather?

 

The information we learn from customers helps us personalize and continually improve your shopping experience at Military Model. Here are the types of information we gather.

 

Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.

 

Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.

 

E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.

 

Do We Share the Information We Receive?

 

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

 

21. Which Information Can I Access?

 

Military Model gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

 

If you choose to visit Military Model, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of our country. If you have any concern about the privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link on the side menu, and we will try to resolve it or by emailing us at support@military-model.com.

 

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

 

22. WE DO NOT HOLD CUSTOMER CREDIT CARD INFORMATION ON OUR SERVER

 

Automatic Information

 

For security purposes the Military Model server logs the IP address of any computer or device connecting to it. We do not process or use this information; however, it could be used in the event of any anti-fraud investigations or potential breaches of Military Model systems.

 

Questions

 

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: support@military-model.com. You can also write to us at Unit K The Factory, Dippenhall, Surrey, GU105DW.

 

Severability

If it should be determined that any condition within this agreement is deemed unlawful this shall not affect the remaining conditions.

 

Website Information

No promises and or representations of any kind, express or implied, are given as to the accuracy of any of the information contained within this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss, or damage of whatever nature (direct, indirect, consequential, or other) which may arise as a result, directly or indirectly, from the use of any information or material contained in this website. We shall also not be held responsible for any consequential loss suffered because of our failure to fulfil any order.

 

The information and prices shown on this website are updated from time to time and therefore may have changed when you come to place an order. Whilst every effort is made to ensure accuracy, errors can occur. You are strongly advised to check all details of your order carefully at the point of order.

 

Governing Law

Sales are governed by English Law.

 

Recycling

Recycle your old electricals with us……

If you’re buying a new electrical item, we will recycle your old one for free.

Please do not throw electrical equipment (including those items marked with the crossed out wheeled bin symbol) in your bin.

This is because:

 

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment.

If we do not recycle electrical items, they will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

The Waste Electrical and Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by offering all customers buying new electrical equipment free take-back of their old electricals on a like-for-like basis in our store. Unwanted items should be returned within 28 days of purchasing your new product.

 

Export to the Republic of Ireland

Eire

We are no longer able to supply electrical goods to the Republic of Ireland. This is in response to the Irish Environment Protection Agency forcing UK retailers to manage the recycling of such items via a complex and expensive WEEE scheme. If any Irish customers order products containing electric items they will be contacted informing them that we are unable to send items containing WEEE.

 

We apologies for any inconvenience caused to our Irish customers.  Warranty claims will still be honoured.

 

Waste Battery Regulations

Under the Waste Battery Regulations, Military Model are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (PLEASE DO NOT POST).

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

 

Waste Electrical and Electronic Equipment (WEEE) is taken back free of charge on a one-for-one, like-for-like basis. Waste batteries including rechargeable batteries are taken back free of charge. You are not obliged to make any purchase when returning old batteries. Each local authority must also accept household WEEE and small batteries free of charge at its recycling facilities. All WEEE and waste batteries must be recycled and should not be placed in any of your household wheelie bins. Make sure you always recycle all your old electrical goods and batteries.